Absolutely. We know you’re here to ski! Please specify that you are traveling with ski or snowboard bags when you book so we can ensure your assigned vehicle has adequate space. There is typically no extra charge for standard ski bags on our private transfers.

Mountain roads to resorts like Big Bear and Mammoth can be subject to chain controls or temporary closures during heavy winter storms. Our dispatch team monitors road conditions constantly. If there are significant delays or closures, we will contact you immediately to discuss alternative options or reschedule your transfer. Your safety is our top priority.

We strongly recommend booking your shuttle from Los Angeles Airport at least 48 hours in advance, especially for holiday periods like Christmas, New Year’s, and Presidents’ Day weekend. Advance booking guarantees vehicle availability and locks in your price.

We offer a flexible and fair cancellation policy. For a full refund, please cancel your reservation at least 48 hours before your scheduled pickup time. Cancellations made within 48 hours are subject to a fee. Please contact us for details about our complete policy.

Yes, we can provide infant, toddler, and booster seats upon request. Please specify the type and number of child seats you need during the booking process to ensure they are installed in your vehicle before pickup.

We accept all major credit cards (Visa, MasterCard, American Express) for online bookings. All payments are processed through a secure server to protect your information.